Terms of Service

About these Terms

ProfitSignal is a service operated by a sole proprietor. These Terms of Service govern your use of the service. Please read them before you use ProfitSignal. If you do not agree with them, do not use it.

Who can use ProfitSignal

You must be at least 18 years old to use ProfitSignal.

If you create or manage a workspace for a business or another person, you must have authority to do so. Invite only people you are authorized to add, and manage their access appropriately.

Your account and workspace

Keep your sign-in details secure and tell us at contact@profitsignal.org if you believe someone has used your account without permission. You are responsible for activity in your account and in workspaces you control.

Your content and connected services

You and your workspace retain the rights you have in the content you bring into ProfitSignal, such as leads, notes and messages (“customer content”). You allow us to process customer content as described in our Privacy Policy and as needed to operate and support the service. You are responsible for having the right to collect and use customer content, including information about your own leads and customers.

ProfitSignal can connect to services run by other companies. Your use of those services is governed by their own terms, and their availability may affect connected features. In particular:

• Instagram: when you connect an Instagram professional account and Instagram delivers a notification for a text message someone sends to that account, ProfitSignal stores that message’s text, together with sender details Instagram provides where available, such as the sender’s name and username. With the manual connection that uses a Facebook Page access token, ProfitSignal also stores the text of messages the connected account itself sends from Instagram when Instagram delivers a notification for them. ProfitSignal does not send Instagram messages on your behalf. Our Privacy Policy describes what each kind of connection stores.
• Stripe and ThriveCart: payments your customers make through a Stripe or ThriveCart account you connect are between you, your customers and that provider, and are separate from any fee for ProfitSignal itself.

Acceptable use

You agree not to use ProfitSignal to:

• break the law or the rights of others, including privacy and intellectual-property rights;
• send spam or collect information about people without a lawful basis to do so;
• upload malicious code, or try to disrupt the service or gain access you are not authorized to have;
• break the terms or policies of a service you connect to ProfitSignal; or
• misrepresent your authority to connect an account or add someone to a workspace.

Pricing

During the beta launch, customer workspaces we accept into the beta may use ProfitSignal without a ProfitSignal fee. Members invited into a beta workspace do not need separate beta access. Free beta access is temporary: after the beta, every workspace must choose paid access to continue using ProfitSignal. We will show the applicable price and billing terms before a workspace chooses paid access, and we will not charge it automatically because beta access ends.

Closing your account

You can stop using ProfitSignal at any time. To request account closure or ask a question about these Terms, email contact@profitsignal.org. To ask us to delete your data, follow the Data Deletion Instructions.

We may suspend or close an account that breaks these Terms or puts the service or other people at risk.

Privacy

Our Privacy Policy explains what information ProfitSignal handles and how. The Data Deletion Instructions explain how to request deletion.

Changes to these Terms

We may update these Terms. When we do, we will post the revised version and its effective date here. We may ask you to accept revised Terms before you continue using ProfitSignal.

Contact

Questions about these Terms: contact@profitsignal.org.